Lead Support Analyst

The role of Lead IT Support Analyst Lead is to be responsible for IT Application Support activities.  Providing advanced technical support for business-critical applications, ensuring that all incidents that have been escalated from the Service Desk Support teams, or have been raised directly into the IT Application Support queue are resolved promptly.  This role acts as a key liaison between the technical teams and the business users, analysing complex issues, applying deep application knowledge and working with development and infrastructure teams, where needed, to maintain high system availability and performance.  You will be expected to own escalations and to liaise with the business for timelines of resolution, speaking with internal IT teams to set priority based on business need.  This role also contributes to continuous improvement by identifying recurring issues and recommending long term solutions using Problem Management and I...