Lead Technical Field Engineer
What success looks like in this role:
The Field Engineer performs activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop/laptop computers, printers, and peripherals.
Responsibilities and Accountabilities:
Install, repair and maintain End User Productivity and Service Desk Equipment and Systems at client locations.
Provide both remote and on-site Level 2 and Level 3 support to all End Users for Incidents and Service Requests that cannot be resolved or fulfilled by the Service Desk.
Level 2 and Level 3 support includes: Experienced and knowledgeable Level 2 staff with deep knowledge of the Services; Highly skilled specialists who build, deploy, operate and maintain the Services.
Manage and provide physical support for End User Productivity and Service Desk Equipment. This includes client supplied headsets, Smartphones a...