Lead Tutor Support Specialist (Concepción)
Location
biobío, biobío
Job Type
Full-time
Category
Other-General
Posted
June 19, 2026
Lead Tutor Operations Specialist Qualifications
- 2+ years of experience with customer service, tutoring, and/or managerial experience
- Excellent English verbal and written communication skills
- Strong analytical and problem‑solving skills
- Ability to work independently and prioritize work
- Ability to work evenings and weekends
- Assess and understand the needs of clients and tutors
- Demonstrate a high level of administrative skill (e.g., making tracking documents; generating timely reports to facilitate workflow; identifying and triaging potential roadblocks to success)
- Resolve tutor concerns to create an optimal tutoring experience
- Communicate across teams to ensure successful implementation and client success
- Identify areas needing additional support and direct team resources appropriately
- Address escalations...