Leader, Customer Experience Customer Success Specialist

Lead a team of CSS as they deliver ATX/ACC/Precision Engagements. Actively mentors and coaches team members . Shares knowledge and best practices throughout Cisco and the CSS Community. Invests in team development, team dynamics, and improving team performance. Understands the Customer Success motion and portfolio. Partners with other CS roles (Customer Success Executives, Success Programs Managers), Sales account teams and partners goals in support of CX and Cisco’s overall financial and strategic objectives. Builds knowledge of technical escalation process and establishes key contacts in the theatre teams. Has a general knowledge of the overall Cisco portfolio or one or architecture (Enterprise Networking, Collaboration, Data Center or Security). Supports CSSs to removes technical barriers to adoption for customers in the assigned theatre.

**Why Cisco?**

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and...