Learning Content & Training Developer - Contact Center
Location
Charlotte, NC
Job Type
Full-time
Category
other-general
Posted
June 20, 2026
$61.06 - $66.92
We are seeking an experienced Training Developer to support the rollout of new contact center platforms by creating high-impact learning content for agent and supervisor audiences. This hybrid contract opportunity is based in Charlotte, North Carolina, with Des Moines, Iowa also available as a work location. The role is ideal for a learning professional who can translate complex platform functionality into clear, practical training materials that drive adoption and performance.
This position offers the opportunity to play a key role in a large-scale contact center technology transformation. The ideal candidate is a self-starter who works well independently, collaborates effectively with subject matter experts, and develops engaging simulations, job aids, and guided learning content that help frontline teams perform with confidence. Candidates with experience supporting fast-moving technology rollouts and creating practical, workflow-based training solutions will b...
We are seeking an experienced Training Developer to support the rollout of new contact center platforms by creating high-impact learning content for agent and supervisor audiences. This hybrid contract opportunity is based in Charlotte, North Carolina, with Des Moines, Iowa also available as a work location. The role is ideal for a learning professional who can translate complex platform functionality into clear, practical training materials that drive adoption and performance.
This position offers the opportunity to play a key role in a large-scale contact center technology transformation. The ideal candidate is a self-starter who works well independently, collaborates effectively with subject matter experts, and develops engaging simulations, job aids, and guided learning content that help frontline teams perform with confidence. Candidates with experience supporting fast-moving technology rollouts and creating practical, workflow-based training solutions will b...