Level 1 (L1) Support Engineer – Network Admin (Philippines)
Location
Makati, National Capital Region
Job Type
Full-time
Category
other-general
Posted
June 05, 2026
As a Level 1 (L1) Support Engineer – Network Monitoring, you will be the front‑line guardian of critical network infrastructure, ensuring availability, performance, and timely resolution of incidents. You’ll monitor systems, manage tickets, and coordinate across teams to maintain seamless operations in a 24/7 environment.
What You’ll Do and How You’ll Succeed
Monitoring & Routine Operations
- Proactively monitor health, availability, and performance of network devices and NPMD systems.
- Track data center network capacity and utilization, ensuring thresholds are not exceeded.
- Perform recurring operational tasks such as configuration backups and script executions.
- Provide timely updates and health‑check reports via SMS, chat, email, or dashboards.
Ticket Management & Resolution
- Handle incoming tickets from UTS or other ...