Level 1 Technical Support
Location
bogotá, bogotá, distrito capital
Job Type
Full-time
Category
Soporte técnico y administración
Posted
June 24, 2026
Responsibilities
- Supervise and perform all hardware/software upgrading activities
- Backup maintenance on all computers
- Understanding of and ability to install, configure and test all workstation hardware/software
- Perform technical support for North American Client
- Contact the internet provider and quickly deal with any internet issues/outages
- Resolve all monitoring station network related issues quickly and efficiently
- Resolve all customer network related issues quickly and efficiently
- Document in detail all work performed
- Create innovative solutions that boost productivity and efficiency
- Keep track of employee technical knowledge and perform training as necessary
- Create and upkeep technical manuals
- Maintain CCTV and access control infrastructure internally and externally
- Daily communication with customers verbally and via email
- Schedule...