Level 2 – IT Support Specialist & Client Support

Work Setup: Fully Remote

Work Schedule: Monday – Friday, Pacific Standard Time

Salary: $1,800 - $2,000

Role Overview

This is a Help Desk and Technical Support role with a strong emphasis on client communication. The person in this role handles the majority of day-to-day support interactions with startup teams; they're the voice clients hear most often. Technical chops matter, but so does the ability to make a stressed‑out employee feel taken care of.

If you are the type who can resolve a Google Workspace sync issue, walk a remote employee through a fix over Zoom, and close the ticket with documentation that a colleague could follow, all while keeping the client feeling supported, not talked down to - YOU belong here.

This Role IS:

• The face of our company to technologically sophisticated, security‑conscious clients — you own relationships, not just tickets
• Equal parts technical prob...