Level 2 Service Desk Agent

Hire Resolve • johannesburg, gauteng, South-Africa • Posted June 11, 2026

Location johannesburg, gauteng

Job Type Full-time

Category Health, Safety & Environment

Posted June 11, 2026

A South African information and communications technology (ICT) provider thatoffers voice, data, and cloud solutions to businesses, is seekinga Level 2 Service Desk Agent  to provide advanced remote technical support for their clients' VOIP and Connectivity solutions . This role involves handling incoming customer faults and requests via phone and email, applying in-depth troubleshooting, and managing complex escalations. 
Responsibilities Advanced Support:  Provide 2nd level technical support  by applying advanced troubleshooting techniques to diagnose and resolve complex issues related to VOIP and network connectivity. 
Ticket Management:  Receive, log, and update all service desk tickets accurately via the ticketing system, adhering to standard operating procedures. 
Escalation Management:  Handle complex escalations from Level 1 agents, and further escalating unresolved issue...
            

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