Level 2 Support Technician

Work Setup: Fully Remote

Work Schedule: Monday to Friday, Central Standard Time

Salary: $1,600 - $1,800

Employer: MSP Company, located in Austin, Texas.

We are seeking a Level 2 Support Technician to support small and mid-sized business clients in a managed services environment. This role requires strong communication skills, attention to detail, and the ability to guide users through more complex technical issues while maintaining a high level of professionalism.

What You'll Do

1. Own and resolve support tickets from start to finish

2. Guide end users through troubleshooting in a clear, patient, and structured way

3. Handle moderate technical issues across workstations, Microsoft 365, networking, and line-of-business applications

4. Escalate appropriately to Level 3 with clean documentation and clear problem statements

5....