Life Insurance Customer Service & Operations Specialist
Location
mumbai, maharashtra
Job Type
Full-time
Category
Other-General
Posted
June 19, 2026
Skill set : Life Insurance Operations Specialist (Voice, Chat, Quality & Training)
Experience : 2-8 Years
Location : Mumbai
Job Summary ;
We are seeking experienced professionals with expertise in US Life Insurance Agency Management and Servicing. The ideal candidate should possess strong customer service, communication, quality, training, and operational support experience within international contact center environments.
Key Responsibilities :
- Handle customer interactions through Voice, Chat, and Email channels.
- Support US Life Insurance and Annuity servicing operations.
- Resolve customer queries accurately and efficiently.
- Deliver exceptional customer experience and ensure customer satisfaction.
- Conduct quality audits, compliance reviews, and coaching sessions.
- Provide feedback and performance improve...