Live Chat Operations Lead | WhatsApp & Digital Support

A leading recruitment firm in Singapore is looking for a Customer Service Manager to lead their live chat operations. The ideal candidate will have 3-5 years of experience in service delivery or contact centers, strong project management skills, and proven leadership abilities. Responsibilities include designing operational frameworks, conducting analysis to improve service delivery, and developing training programs for Live Chat Agents. This role requires managing live chat sessions to ensure service quality and identify improvement opportunities.
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