LM871: Manager Customer Care
Location
cuautitlán, cuautitlán
Job Type
Full-time
Category
Servicio de atención al cliente
Posted
July 26, 2026
Job Overview
Customer Support, Quality Assurance & Support, Workforce Management. Oversee all representative activities (including coaching & monitoring with support of QA team), all front/back line CC processes, CE for Digital Platforms (FB, Twitter).
Responsibilities
Involves management responsibility for a team of people or a specific location(s) within the business. Teams may include contractors and all categories of employees: operational, clerical, mechanical/electrical, supervisory, secretarial, professional, advisory, and deputy management. Management responsibilities include disciplinary action up to and including dismissal.
Skills
- Interpersonal skills, written & verbal communication skills
- Planning & organizing skills
- Presentation skills
- Leadership skills
Qualifications
- Two years university/college or equivalent.
- Proficiency in English (TOEIC 600 points). <...