Lm872: Manager Dedicated Customer Care

Fedex Lac • cuautitlán, estado de méxico, Mexico • Posted June 12, 2026

Location cuautitlán, estado de méxico
Job Type Full-time
Category Other-General
Posted June 12, 2026

Customer Support;Oversee All Representative Activities (Including Coaching & Monitoring with Support of QA Team);Dedicated Customer Support;Oversee All Representative Activities (Including Coaching, Calibration, & Monitoring With Support of QA Team).
Management, support and follow-up on top accounts - $15M Revenue Generation / 40M Pcs - Performance Analysis generation for each client.
Involves management responsibility for a team of people or a specific location(s) within the business.
Teams may include contractors and all categories of employees: Operational, Clerical, Mechanical/Electrical, Supervisory, Secretarial, Professional, Advisory and Deputy Management.
Management responsibilities include disciplinary action up to and including dismissal.
Planning & Organizing Skills, Judgement & Decision Making Skills, Leadership Skills, Project
Management Skills, Written & Verbal Communication Skills - Two years University/College or equivalent.
MAESTRO certif...

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