Loan Servicing Assistant

Hansen Talent Group is hiring a Loan Servicing Assistant to work for a large organization in Columbia SC.  This is a hybrid role, in the office 3 days/week. 



What You'll Do:

• Handle inbound mortgage-related inquiries, resolve issues, or escalate as needed.


• Enter, monitor, and close cases in the Bank's case management system.


• Create and track escalated requests and complaints in CSG Assyst.


• Retrieve, maintain, and update customer account information across systems.


• Collaborate with sub-servicers to process adjustments, corrections, and changes.


• Review and execute interest rate reduction modifications and recast requests.


• Ensure compliance with mortgage regulations, policies, and service standards.


• Scan and update executed documents and loan data in sub-servicing systems.


• Prepare and review reports for audits, investor requiremen...