[LPS] Service Delivery Manager - AWS

Lenovo • Singapore, Singapore, Singapore • Posted June 10, 2026

Location Singapore, Singapore

Job Type Full-time

Category Operations Specialties Managers

Posted June 10, 2026

Description and Requirements
Responsibilities:
1. Service Delivery & Operational Excellence
Lead and oversee day-to-day operations across all managed services (Cloud, Network, Systems, Security, and Applications).
Ensure strict adherence to defined SLAs, OLAs, and KPIs, driving accountability and data-driven performance reviews.
Maintain service continuity and incident response readiness, including after-hours escalation management.
Conduct post-incident reviews (PIRs), ensuring lessons learned and RCA findings translate into sustainable corrective actions.
Champion service improvement initiatives automation, observability dashboards, and event correlation tuning).
2. ITIL Governance, Risk & Compliance
Implement and govern all ITIL process pillars — Incident, Request, Problem, Change, Knowledge, and Asset Management.
Own the operational governance framework, including SOPs, e...
            

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