Luxury Hospitality Guest Services Manager
Location
vancouver, metro vancouver regional district
Job Type
Full-time
Category
Other-General
Posted
June 27, 2026
Join the Fairmont Pacific Rim in Vancouver as a Guest Services Manager focused on luxury hospitality and exceptional guest experiences. Lead an engaged team dedicated to service excellence.
In this role, you will manage the Guest Services Team, ensuring the highest standards of customer service reflecting the hotel's prestigious reputation. Collaborate with various departments to create seamless arrivals and departures for guests, while also managing recruitment and training procedures. Become a champion for innovative service in a uniquely West Coast environment.
Key Responsibilities:
• Ensure compliance with Forbes 5 Star service standards
• Manage recruitment and training of Guest Services staff
• Coordinate VIP guest services and transportation needs
• Implement arrival and departure SOPs
• Oversee valet services and maintain external contacts
Requirements:
• At least two years of luxury hospitality experience
• Strong organizational and prioritization...
In this role, you will manage the Guest Services Team, ensuring the highest standards of customer service reflecting the hotel's prestigious reputation. Collaborate with various departments to create seamless arrivals and departures for guests, while also managing recruitment and training procedures. Become a champion for innovative service in a uniquely West Coast environment.
Key Responsibilities:
• Ensure compliance with Forbes 5 Star service standards
• Manage recruitment and training of Guest Services staff
• Coordinate VIP guest services and transportation needs
• Implement arrival and departure SOPs
• Oversee valet services and maintain external contacts
Requirements:
• At least two years of luxury hospitality experience
• Strong organizational and prioritization...