M02 - Helpdesk Support Engineer

We are seeking a capable and motivated Level 2 (L2) Application Support Engineer to ensure the stability, reliability, and performance of production systems. You will investigate incidents, resolve complex technical issues, and collaborate with engineering, DevOps, and infrastructure teams to maintain operational excellence.

This role is ideal for individuals who value service reliability, automation, and continuous improvement in mission-critical environments.

• Provide second-line (L2) support for production and staging systems.
• Handle escalations from L1 support teams.
• Investigate application errors, alerts, performance issues, and integration failures.
• Restore services within SLA/OLA timelines and ensure proper incident closure.

• Perform deep troubleshooting using logs, metrics, a...