M365 AMS Support Manager

E-Solutions • Montreal, Quebec, Canada • Posted May 28, 2026

Location Montreal, Quebec

Job Type Full-time

Category Computer Occupations

Posted May 28, 2026

Role Name: M AMS Support Manager
Location: Montreal

Duration: Contract

JOB DESCRIPTION:

Years of Experience to years

Technical Skills Mastery of ITIL processes Incident Problem Knowledge Management

Management of an incident backlog prioritization SLAOLA compliance end to end follow up

Handling of major incidents P coordination communication post mortem analysis

Experience with the Follow the Sun operational model is a plus

Advanced use of ticketing tools ServiceNow

Analysis and production of KPIs dashboards

Broad technical knowledge workstation environments

Understanding of automation and process optimization initiatives

Management of operational documentation

Functional Interpersonal Skills

Operational leadership and ability to lead global teams

Excellent verbal and written communi...

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