Mainframe Application Production Support Engineer
Location
toronto, on
Job Type
Full-time
Category
Other-General
Posted
May 30, 2026
Job Description Mainframe Application Production Support Engineer
Toronto, ON - Hybrid (4 Days WFO)
Role Descriptions
Application Custodianship ACA / ERIC / PARA (creation | review and closing)
Closing Problem records, Providing updates to the Risk team, Risk assessment and management
DR exercise | planning | approval | management | coordination | and participation
Production mailbox and Incident Tickets Review | Triage | Analysis and Closing
Production PIV e.g. | CIS/ALP | API via Postman | PMA Tool
Production support & investigation (e.g. updating missing client name in SRF | client card/VVD status | replying to production inquiries)
Work closely with a developer to address production issues
Thales Purge (special courier of Client Cards) and Client Card Exception Report Review via Thales PROD website/portal
NPID Password Renewal e.g. | CR creation & test coordination with NPID app users...
Toronto, ON - Hybrid (4 Days WFO)
Role Descriptions
Application Custodianship ACA / ERIC / PARA (creation | review and closing)
Closing Problem records, Providing updates to the Risk team, Risk assessment and management
DR exercise | planning | approval | management | coordination | and participation
Production mailbox and Incident Tickets Review | Triage | Analysis and Closing
Production PIV e.g. | CIS/ALP | API via Postman | PMA Tool
Production support & investigation (e.g. updating missing client name in SRF | client card/VVD status | replying to production inquiries)
Work closely with a developer to address production issues
Thales Purge (special courier of Client Cards) and Client Card Exception Report Review via Thales PROD website/portal
NPID Password Renewal e.g. | CR creation & test coordination with NPID app users...