Maintenance Team Engineer
Location
singapore, singapore
Job Type
Full-time
Category
Other-General
Posted
June 05, 2026
Responsibilities
- Provide technical support to customers via Phone, Chat, Email and onsite support
- Support handling will be 24x7 and rotating shift is required
- Diagnose faults and troubleshoot technical issues
- Communicate complex technical concepts in layperson’s terms
- Managing and interpreting customer requirements - listening to clients and using astute questioning to understand, anticipate and exceed their needs
- Coordinate with other Technical Support team members to escalat cases with unresolved issues to respective product vendor
- Maintain a close-loop with the product vendor to identify and support new product solutions based on direct and indirect prospect feedback as well as security industry trends
- Continuous Learning in IT industry, particularly new security products and solutions
- Any other ad-hoc duties as required or assigned
- Singaporean only
- ...