Managed Service L2 Application Support Engineer
Location
Douala, Littoral
Job Type
FULLTIME
Category
Computer Occupations
Posted
June 20, 2026
About the Role
We are seeking a skilled and dedicated Managed Service L2 Support professional to join our dynamic team. In this role, you will support product integration and provide ticket-based L2 application support for infrastructure software and backend application environments within our managed services for clients. You will act as a key point of escalation, owning complex incident analysis and resolution, and contributing to the overall success of our service delivery.
What You'll Do
- Provide expert-level L2 technical support for escalated issues, troubleshooting and resolving complex problems across infrastructure software and backend application environments.
- Configure systems for security, performance, and availability, and identify potential issues to implement proactive solutions that prevent downtime and ensure optimal performance.
- Collaborate with internal support, development, test, and enginee...