Managed Service Operations - Head of Practice

About the role

As part of our Managed Services leadership team, you will help public sector organisations run reliable, secure, high-performing digital services that improve the lives of people across the UK. You will lead a world-class professional services practice focused on Managed Service Operations defining best practice, coaching and developing teams, championing Made Tech’s operational excellence, and continuously evolving our operational models, standards, and capability.

As the Head of Managed Service Operations – Head of Practice, reporting to the Head of Managed Services, you will help set the strategic direction for how we operate, optimise, and assure services across our Managed Service portfolio. You will work closely with Service Delivery Managers, engineers, incident and problem leads, client stakeholders, and cross‑functional teams to ensure our services are stable, secure, efficient, and continually improving. You will be accountable for the f...