Managed Services Engineer

Job Title: Managed Services Engineer
Location: Pretoria

Job Specification:
The Managed Services Engineer will be responsible for providing day-to-day technical support and maintenance to managed service clients. The role focuses on monitoring, troubleshooting, and resolving incidents across customer environments to ensure systems remain operational and service levels are maintained.
The role requires a hands-on individual who can work efficiently in a support-driven environment while delivering consistent service to multiple clients.

Key Responsibilities:
Managed Service Support
 Provide remote technical support to managed service clients.
 Monitor client systems, networks, and infrastructure using monitoring tools.
 Respond to alerts, incidents, and service requests within agreed SLA’s.
 Perform basic troubleshooting across network, voice, and infrastructure environments.
 Escalate complex issues to senior engineers...