Manager, Business Analyst – D365 F&O / CRM
Location
mississauga, peel region
Job Type
Full-time
Category
Other-General
Posted
June 16, 2026
Manager, Business Analyst – D365 F&O / CRM
- Lead and manage the Dynamics 365 technical support team, including:
- Senior Dynamics 365 Technical Support Administrator
- F&O Developer expanding into CRM/CE development
- Establish clear goals, priorities, service expectations, and accountability across the team.
- Conduct performance management activities (coaching, feedback, development plans).
- Support skills development and capability building—especially as CRM/CE demand increases.
- Contribute to workforce planning (capacity, role clarity, hiring recommendations as needed).
- Own and improve the platform operating model across F&O and CRM/CE:
- intake and prioritization
- backlog management
- change control and release governance
- documentation and knowledge management
- stakeholder communications and reporting cadence
- Ensure Dynamics 365 solution...