Manager, Care Team Operations

Manager, Care Team Operations Heritage Health Network (HHN) is seeking a Manager, Care Team Operations to lead and optimize care delivery for our Enhanced Care Management (ECM) program. This role is responsible for driving team performance, operational efficiency, and high-quality member care by leading a team of 1015 Lead Care Managers (LCMs) and collaborating cross-functionally with clinical, operational, and administrative partners. Primarily remote role (approximately 85%) with occasional in-field and in-office responsibilities as needed. What Youll Do Team Leadership & Development Supervise, coach, and develop a team of Lead Care Managers (LCMs) Conduct regular 1:1s, performance reviews, and training sessions Support onboarding and ongoing staff development Address performance concerns and implement improvement plans Care Operations & Workflow Management Oversee daily workflows, caseload distribution, and scheduling Ensure timely member outreach, engagement, and care plan completi...