Manager, Client Experience (Toronto)
Location
toronto, on
Job Type
Full-time
Category
Other-General
Posted
June 04, 2026
The Manager, Client Experience is responsible for overseeing the delivery of high-quality insurance brokerage services to clients. They serve as the a critical point of contact for clients, managing relationships and ensuring customer satisfaction, while also supporting the sales and marketing efforts of the firm. Possession of RIBO licence is a requirement. Duties and Responsibilities
Serve as the primary point of contact for clients and markets offering assistance, as needed; Manages and cultivates robust relationships between markets and clients, ensures submissions are complete, accurate, and presented professionally; Highly responsive to client needs, including answering calls and returning messages before the end of each business day, and responding to emails within the next business day; Ensures all data requests from clients and markets are met on time; Prepares quotes and proposals, works with policies with higher limits, number of exposures and customization with min...
Serve as the primary point of contact for clients and markets offering assistance, as needed; Manages and cultivates robust relationships between markets and clients, ensures submissions are complete, accurate, and presented professionally; Highly responsive to client needs, including answering calls and returning messages before the end of each business day, and responding to emails within the next business day; Ensures all data requests from clients and markets are met on time; Prepares quotes and proposals, works with policies with higher limits, number of exposures and customization with min...