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Manager, Client Service Delivery Operations (GWO)

Scotiabank • Toronto, Ontario, Canada • Posted June 21, 2026

Location Toronto, Ontario
Job Type Full-time
Category Operations Specialties Managers
Posted June 21, 2026

Is this role right for you?

In this role, you will:
  • Champion a client-focused culture, enhancing relationships across internal business lines and partners

  • Provide high-quality support to internal stakeholders including Scotia Capital, Wealth Management (ScotiaMcLeod, iTRADE, Scotia Trust, MD), GBM, and Custody Services

  • Ensure consistent client coverage practices, including escalation management and issue resolution with tax reporting teams

  • Own and manage regulatory reporting production schedules, including advisor communication during tax season

  • Lead advisor support calls and review client communications (e.g., newsletters) during tax campaigns

  • Maintain and update standard operating procedures (SOPs) to ensure regulatory compliance

  • Develop and track performance metrics, scorecards, and client experience insights to drive continuous improvement

  • Ensure accuracy, timeliness, and completeness of ...

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