Manager, Contact Center Operations
Location
ajman, ajman
Job Type
Full-time
Category
Other-General
Posted
June 24, 2026
Contact Center Operations Manager Team Supervision
- Organise and supervise the work of the assigned team to ensure that all work within a specific area of the activity is carried out in an efficient manner, which is consistent with operating procedures and policy.
- Provide on‑the‑job training and constructive feedback to assigned team to support their overall development.
- Promote the organisation’s values and ethics in all activities within the team in order to support the establishment of a value‑driven culture within the bank.
- Provide guidance and on‑the‑job training for junior colleagues and conduct knowledge sharing to facilitate achievement of team objectives and completion of tasks in an efficient manner which is consistent with operating procedures and policy.
- Monitor the financial performance of a given area of activity versus budgets and ensure all activities ...