Manager, Customer Analytics
Role: Manager, Customer Analytics
Location: UK or Romania
Job type: Full time, permanent – hybrid
The Role
The Manager, Customer Analytics is responsible for embedding customer insight into the day‑to‑day execution of the CX function. The role owns the delivery and operationalisation of customer lifecycle analytics, KPI reporting, and customer health frameworks, ensuring that insights are not only produced but consistently used across CX and the wider business. A central part of the role is defining and documenting scalable CX processes and working closely with the CX Systems & Tools Lead to ensure those processes are accurately implemented within core platforms such as HubSpot. The role also has direct accountability for account provisioning operations, ensuring customers are correctly set up across systems in line with commercial agreements.
Key Responsibilities
- Customer Lifecycle Analytics & I...