Manager, Customer Experience

Bed Bath & Beyond Canada is entering a bold new chapter and we’re building the founding team that will define what this iconic brand becomes next. This is a rare, career-defining opportunity to help create, launch, and scale a national retail platform from the ground up, with the backing of one of Canada’s most respected retail companies.

Job Description

Reporting to the Senior Vice President of Customer Experience, the Manager, Customer Experience will play a key leadership role in the relaunch of Bed Bath & Beyond in Canada. The Manager, Customer Experience will develop, drive and execute the strategic implementation of a scalable, end-to-end customer experience (CX) operating model, including integration of Shopify utilizing the current CX technology stack (Zendesk, Ada, and supporting tools). The strategic plan that the Manager, Customer Experience will build includes establishing service strategy for online orders and support for store sales, operational fram...