Manager, Customer Service Analytics
Location
Berlin, Berlin
Job Type
full-time
Category
Operations Specialties Managers
Posted
June 05, 2026
At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us.
ABOUT THIS ROLE
As a Business Intelligence Engineer within the Customer Service Analytics team at Audible, you'll serve as a data-driven decision enabler for our Customer Service Leadership Team. You will be responsible for designing, implementing, and optimizing the reporting processes that deliver critical KPIs and business insights across our organization. Working with loosely defined problems, you'll transform complex data into clear, actionable narratives that anticipate leadership questions before they're asked. Your role will be pivotal in maintaining data governance standards while making insights readily accessible...
ABOUT THIS ROLE
As a Business Intelligence Engineer within the Customer Service Analytics team at Audible, you'll serve as a data-driven decision enabler for our Customer Service Leadership Team. You will be responsible for designing, implementing, and optimizing the reporting processes that deliver critical KPIs and business insights across our organization. Working with loosely defined problems, you'll transform complex data into clear, actionable narratives that anticipate leadership questions before they're asked. Your role will be pivotal in maintaining data governance standards while making insights readily accessible...