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MANAGER, GLOBAL SUPPORT

Zeta Global • Hyderabad, Telangana, India • Posted June 21, 2026

Location Hyderabad, Telangana
Job Type Full-time
Category Operations Specialties Managers
Posted June 21, 2026

Manager, Global Support


Role Overview:


The Global Support Manager is responsible for leading technical Tier 1 and Tier 2 Support teams, driving the strategic direction of customer support, and ensuring the delivery of exceptional service to our clients. This role focuses on overseeing the operational and strategic aspects of the support department, managing escalations, and fostering strong relationships with customers to reinforce organization’s reputation for outstanding support services.


The Global Support Manager is key in developing team capabilities, optimizing support processes, and aligning support services with the broader business objectives to enhance customer satisfaction and loyalty. This Manager works as part of the overall Global Support Leadership team on a variety of projects, programs, cross-functional meetings/initiatives and other activities as assigned.


Role Expectations:

  • Oversees a supp...

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