Manager, Guest Experience & Resort Systems
Location
rossland, regional district of kootenay boundary
Job Type
Full-time
Category
Other-General
Posted
June 07, 2026
RED Mountain Resort is seeking a dynamic, tech savvy Manager, Guest Experience & Resort Systems to lead our Guest Services team and help create memorable experiences that keep guests returning season after season. This role oversees every major guest touchpoint—from the moment a guest makes an online purchase to their arrival, ticket pickup, wayfinding, and on mountain support. The ideal candidate blends operational and guest experience leadership with strong technical expertise, ensuring our e store, POS systems, and guest facing technologies run smoothly and efficiently.
Duties & Responsibilities
- Lead Guest Services to deliver authentic, guest focused service aligned with RED’s culture and brand standards.
- Recruit and develop staff through training, mentorship, and performance support.
- Create efficient systems, processes, and training programs that reduce friction for guests and team members.
- Build tools and knowledge resour...