Manager Insurance Centurion

Job Responsibilities

• Lead the retentions team, implement customer retention strategies and metrics.
• Address revenue management and retention through development and execution of a strategic business plan to increase loyalty and retain business.
• Responsible for data-led retention tactics.
• Develop and maintain quality improvement programs as well as offboarding process and checklist and conduct offboarding interviews.
• Produce the monthly EXCO report and compile reports for sales managers including analysis on program performance.
• Implementation of targets relating to productivity and quality including engaging in new features and product launches.

Desired Experience & Qualification

Requirements

• Degree/Diploma in relevant field.
• Experience in retentions, sales operations, customer experience, customer support, and consumer marketing.
• Knowledge of churn reduc...