Manager Leadership Development

iQor • Paniqui, Central Luzon, Philippines • Posted June 06, 2026

Location Paniqui, Central Luzon

Job Type Employee

Category Operations Specialties Managers

Posted June 06, 2026

Job Summary: 
The Frontline Leadership Development Manager is iQor and T-Mobile’s first point of contact responsible for developing Customer Care frontline leaders and their support teams. The FLDMs play a significant role in the organization in doing competency development, performance-based coaching and feedback, and is at the forefront of achieving leadership growth through program facilitation, observations, triads and overall leadership development consultations. 
Responsibilities: 
Act as the main leadership consultant and becomes subject matter expert on the product and line of business to provide necessary developmental support.
Consult and partner with Site Leaders to identify leadership development needs, and interventions to address overall performance gaps.
Collaborate with the SFLDM and site FLDT to design programs and develop other interventions to support behavioral change and drive performance improvement.
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