Location
Toronto, Ontario
Job Type
Full-time
Category
Operations Specialties Managers
Posted
June 05, 2026
Is this role right for you?
- In this role you will:
Champion a customer‑focused culture that deepens client relationships and leverages broader Bank capabilities, systems, and insights.Own the end‑to‑end delivery of the roadmap, from discovery through launch and optimization.Lead problem discovery to understand customer needs, pain points, and journey friction, informed by data, user research, and industry best practices.Collaborate with Design and Engineering to translate insights into clear, viable product solutions.Define customer and business value by establishing objectives and key results (OKRs), and communicate the value proposition through clear, data‑driven materials.Work with Analytics to track, analyze, and act on key performance indicators (e.g., funnel performance, activation, and engagement).Collect and synthesize internal and external data to inform product decisions, establish base...