Manager Quality - Call Center

iQor • Talisay City, Western Visayas, Philippines • Posted June 23, 2026

Location Talisay City, Western Visayas

Job Type Employee

Category Operations Specialties Managers

Posted June 23, 2026

Job Summary: 
Oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Designs training programs or process enhancements that correct quality issues
Responsibilities: 
Accomplishes quality assurance human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
Achieves quality assurance operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; implementing chan...
            

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