Manager, Solutions Architecture - Five9 CCaaS
Location
toronto, on
Job Type
Full-time
Category
IT & Technology
Posted
June 01, 2026
Location & Flexibility
This role will be in a Work From Near (Hybrid) capacity based in one of the following offices: Toronto or Vancouver. We are still willing to consider candidates who need to be Work From Anywhere (Remote) .
The Opportunity
The Manager, Solutions Architecture for Five9 is a technical pre‑sales role responsible for designing and architecting cloud contact center solutions with Five9 solutions. This position combines deep technical expertise with customer engagement skills to develop innovative solutions that meet complex customer requirements while supporting the sales team throughout the customer journey.
Responsibilities
- Lead technical pre‑sales engagements from discovery through solution design, including demonstrations, proofs of concept, and technical workshops
- Design comprehensive contact center architectures leveraging the Five9 platform capabilities to...