Manager, Special Accounts & Member Recovery

Your Role in Supporting Our Members:

We’relooking for a strategic and people-centered leader to join our team as Manager, Special Accounts & Member Recovery . In this role, you will lead the evolution of credit recovery—balancing disciplined risk management with a compassionate, solutions-focused approach that supports our members through financial challenges. You will inspire teams, drive innovation, and shape modern, inclusive collections practices that strengthen member outcomes while positioning Vancity as a leader in responsible and equitable recovery solutions.

This is a full-time, permanent role based at our Vancity head office and will report directly to the Director, Special Accounts & Credit Quality . While this position provides a hybrid work arrangement, you will be expected to be on-site for events and business demands

How You'll Make an Impact:

• Leading and inspiring a high-performing, inclusive team w...