Manager, Support Operation
Location
markham, on
Job Type
Full-time
Category
Other-General
Posted
June 19, 2026
Support Manager - SpaSoft
Base salary: $70,000–$80,000. Weekly hours: 37.5. Number of openings: 1. Business Unit: SpaSoft. Worker Type: Regular. Location: Phoenix, Arizona.
Job Responsibilities
- Provide leadership to SpaSoft support team in delivering excellent customer service.
- Manage the case workload.
- Analyze, prioritize, and delegate support cases.
- Ensure timely responses from support team.
- Serve the support and implementation team as escalation point.
- Manage software distribution.
- Ensure that approved and up-to-date files are deployed at customer sites.
- Maintain the team work schedule and operating environment.
- Train new hires on support practices.
- Mentor and help staff to develop technical and customer service skills.
- Ensure staff is up-to-date on all software changes.
- Develop and implement procedures to enhance efficiency, accessibility, and custo...