Manager, Trading & Service, Scotia iTRADE - Toronto, ON
Location
toronto, on
Job Type
Full-time
Category
Other-General
Posted
June 16, 2026
Title: Manager, Trading & Service, Scotia iTRADE - Toronto, ON
Requisition ID:
Join a purpose driven winning team, committed to results, in an inclusive and high‑performing culture.
Purpose of Job:The Manager’s primary focus will be to coach a team of Customer Service Representatives (CSRs) and CIRO licensed Investment Representatives (IRs) and act as the first line of contact for the team, ensuring they are customer‑focused and high performing while driving change and innovation.
The Manager is responsible for providing guidance and direction to their team related to product knowledge, customer service behaviors, and process and policy support and system functionality.
Major Accountabilities:1. Leadership and coaching to motivate and develop individual CSRs/IRs performance on the service team by:
- Ensuring all agents have established annual performance objectives aligned with business plans and tr...