Manager, WFM

Ascensus • Hyderabad, Telangana, India • Posted May 23, 2026

Location Hyderabad, Telangana

Job Type Full time

Category Operations Specialties Managers

Posted May 23, 2026

Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow.
Job Overview:
The Workforce Management Manager leads and develops a team of WFM Leads, Analysts, and Senior Analysts responsible for end‑to‑end workforce planning and execution. This role drives forecasting accuracy, capacity planning, scheduling efficiency, real‑time performance management, and reporting excellence to support business objectives, service levels, and cost optimization.
Key Responsibilities:
People Leadership
Lead, mentor, and performance‑manage a team of WFM Leads, Analysts, and Senior Analysts
Build team capability across forecasting, capacity planning, scheduling, real‑time management, and reporting
Foster a culture of accountability, continuous improvement, and data‑driven decision‑makin...
            

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