MANAGER, WORKFORCE

Qualfon • Cebu City, Central Visayas, Philippines • Posted June 04, 2026

Location Cebu City, Central Visayas

Job Type Full-time

Category Operations Specialties Managers

Posted June 04, 2026

 
  Job Summary 
 Main objectives and functions:
  1. Real- Time operational status / performance for all Qualfon Sites. 
 ○ Reviews client’s half –hour staffing report
 ○ Ensures optimal staffing is in place to meet the client service level agreements on real-time.
 ○ Conducts and monitors staffing with all the centers randomly.
  2. Agent Schedules for the Group Accounts 
 ○ Ensures the availability of 14 day rolling schedules.
 ○ Essential business owner need per skill group.
 ○ Reviews the work pattern assignment
 ○ Ensures schedule/distribute work for call center.
 ○ Works with the client business owners, operations managers and workforce analysts globally in establishing the 2 week rolling schedules.
  3.Resolutions for scheduling conflicts and / or special scheduling requests. 
 ○ Simulates the hours that will be generated with the given schedules and get the total hours loss...
            

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