Mandarin Bilingual - IT BPO
Location
taguig, metro manila
Job Type
Full-time
Category
IT & Technology
Posted
June 01, 2026
About the job Mandarin Bilingual - IT BPO
We are seeking an experienced Mandarin-English bilingual professional to join our IT BPO team in a leadership or quality role. Depending on your expertise, you may manage frontline teams, lead service quality initiatives, or oversee day-to-day IT operations. This position requires a balance of language fluency, technical insight, and people management or quality/process skills.
Quality Assurance (Mandarin Bilingual)
- Monitor and evaluate calls, chats or tickets for Mandarin and English support teams
- Provide feedback and coaching to agents to ensure service excellence and compliance
- Develop QA scorecards and audit tools tailored to IT/Technical support interactions
- Collaborate with training and operations to address quality gaps and drive improvements
Requirements:
- 2+ years of experience in Quality Assurance in a IT BPO support setting
- Strong knowled...