MDM Program Manager| Customer 360 | Reference Data Programs

First Citizens Bank • Raleigh, North Carolina, United States • Posted June 16, 2026

Location Raleigh, North Carolina
Job Type FULL_TIME
Category Operations Specialties Managers
Posted June 16, 2026
Overview

We are seeking a seasoned Change Manager and Program Manager to lead enterprise-scale Master Data Management (MDM), Customer 360, and Reference Data initiatives. This is a dual-mandate leadership role designed for a battle-tested professional who combines rigorous program governance with the organizational change expertise required to drive large-scale data transformation programs from strategy through execution.

The ideal candidate brings deep Big 4 consulting roots and a track record of turning complex data quality and governance challenges into measurable business outcomes.


Responsibilities

Program Leadership & Governance

  • Own end-to-end program management for MDM, Customer 360, and Reference Data initiatives across multi-year, cross-functional delivery roadmaps
  • Establish and maintain program governance structures including steering committees, RAID logs, decision frameworks, and milestone tracking
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