Medical Software Engineer - Complaint Handling

Position

Software Engineer – Post Market Quality (PMQ)

Responsibilities

• Handle medical software complaints, safety issues, and product inquiries for software products (on premise, cloud, mobile, apps, etc.).
• Independently manage standard cases through their lifecycle, partnering with senior colleagues for complex or critical safety cases.
• Escalate unresolved issues to the development department and act as technical expert for case resolution.
• Read and understand source code in multiple languages to identify root causes of software malfunctions.
• Consult with senior experts on technical and process-related aspects as needed.
• Communicate essential quality‑related information and support initiatives to stakeholders.
• Use automation and data analytics skills to enhance case handling and monitor product performance data.

Qualifications

• Degree in computer science or an IT relat...