Member Services Representative
Location
Tampa, FL
Job Type
Full-time
Category
other-general
Posted
June 27, 2026
Location: Fully Remote (All U.S. time zones supported; no California candidates at this time)
About the Role
We’re looking for a detail-oriented and customer-focused Member Services Representative to join a growing team within a leading mental health organization. This is a fully remote opportunity where you’ll play an important role in supporting both providers and members with insurance-related inquiries.
If you enjoy problem-solving, working in a fast-paced environment, and helping people navigate healthcare billing and insurance questions, this could be a great fit!
What You’ll Do
You’ll manage a high volume of inbound tickets and inquiries, primarily via email, with some phone support over time.
Key responsibilities include:
+ Respond to insurance-related tickets from both members and providers
+ Support providers with questions such as:
+ Accepted insurance plans
+ Client volume inquiries
+ Status with payors
About the Role
We’re looking for a detail-oriented and customer-focused Member Services Representative to join a growing team within a leading mental health organization. This is a fully remote opportunity where you’ll play an important role in supporting both providers and members with insurance-related inquiries.
If you enjoy problem-solving, working in a fast-paced environment, and helping people navigate healthcare billing and insurance questions, this could be a great fit!
What You’ll Do
You’ll manage a high volume of inbound tickets and inquiries, primarily via email, with some phone support over time.
Key responsibilities include:
+ Respond to insurance-related tickets from both members and providers
+ Support providers with questions such as:
+ Accepted insurance plans
+ Client volume inquiries
+ Status with payors