Member Support Specialist

Location: Remote (UK Hours)

Role Type: Permanent + Full Time (40 hours per week)

Salary: £25.4k

About GenderGP

At GenderGP, our mission is to make gender-affirming healthcare accessible, inclusive, and supportive. Since 2015, we've been pioneering compassionate online care around the world. We’re seeking a proactive, empathetic Member Support Specialist to provide exceptional assistance to our community and ensure every member interaction is handled with care, clarity, and professionalism

Why this role matters

You’ll be the first point of contact for our members, helping them navigate their journey with us and making their experience seamless and supportive. By responding to enquiries quickly and accurately, you’ll play a key role in building trust and confidence in our service.

What you’ll be doing

• Responding to member emails and chatbot enqu...