Merchant Experience Consultant

Tap Payments • dubai, dubai, United-Arab-Emirates • Posted June 15, 2026

Location dubai, dubai

Job Type Full-time

Category Other-General

Posted June 15, 2026

AboutTap TapPaymentsisrevolutionizingonlinepaymentsacrosstheMENAregionbyconnectingbusinesseswithsimple,unifiedpaymentexperiences.Weneedexceptionaltalenttohelpusonthisjourney. 
TheOperationsteam Greatideasaren'tenough.Tobuildatrulyglobalbusiness,,operate,andscaleourcustomer,!let'sdothis 
AsaTapsteryouwill: Providequalitycustomercaretoinboundcalls,chatandemails 
Accuratelycategorizethereasonforthecustomercall/chat 
Raisesupportticketswithcompleteinformationtoenabletrackingandresolutionofcustomerrequests 
Investigateandresolvecustomercomplaintsthenclosesupporttickets 
Maintainadatabaseofcustomerinformation 
Escalateinquiriestotheappropriateteam 
Assistcustomerswithregistrationoraccountcreation 
Passcustomerfeedbackontotheproductorsalesteamtoimprovetheorganisation’sofferings 
Respondpromptlytocustomerinquiries 
Maintainapositive,empathetic,andprofessionalattitude ...
            

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